An innovative logistics company providing solutions for domestic and international supply chain requirements was challenged with a lengthy, subject to error AP Invoice manual process, including a match and audit process. In phase one of the automation project, the AP clerk still performed one of the five steps, changing the job role to part-time instead of full-time. In phase two and three, the process is entirely automated and a high number of exceptions are also automated, reducing headcount.

An innovative logistics company providing solutions for domestic and international supply chain requirements was challenged with high volume AR invoicing requirements for four different companies, consisting of ten different invoice types. The approach we took was to automate the company with the lowest complexity first, automate that company’s invoice types first, and one by one automate the other three companies with the same pragmatic approach. This automated process eliminated one FTE requirement for the same work previously performed manually.

A global market leader in the automotive accessories industry spent considerable time keeping up with orders from Amazon. The process involved receiving an email from Amazon with a PO number, running an Order Backfill report in Oracle E-Business Suite, logging in to the Amazon portal and going thru each line item on the PO, which was sometimes as many as 700, and accepting or canceling the order for a specific part, all within 24 hours. This time-consuming manual process is now 100% automated, helping the customer service department in a number of ways.

A Fortune 1000 market leader in Aerospace & Defense, specializing in aviation, was burdened with manually entering changes to purchase orders regarding delivery dates and shipment status for parts ordered. These changes from the supplier would come in an Excel format by email, and this took place multiple times throughout the week, from many suppliers. The front line users would then enter those changes into their homegrown ERP system, taking approx. 15 hours per week. This process is now 100% automated using RPA, saving those 15 hours and more importantly, improving data integrity by 30%.

One of our market leading clients had key employee data spread out over five systems, including ADP EV5, Kronos, Deltek Costpoint, Lawson and the US State Department. Manually updating this information across all systems was time consuming, subject to substantial data entry errors and in some cases weeks old. This process is now 100% automated with RPA, synchronizing all employee data twice a day and ensuring up to date benefits, vacation days, overtime, timekeeping and other important human resources and payroll information is available in all systems near real-time.