ALG Worldwide, an industry leader in various specialized transportation services for domestic and international freight forwarding, knew they had to adopt new technologies to sustain their current demand and also to grow. They did extensive research on new automation technologies that could perform a number of their current transactions, such as Track and Trace, AR Invoicing and AP Invoicing.
What they discovered was Robotic Process Automation (RPA) combined with Machine Learning was successfully doing automation for these types of business processes and transactions for many different organizations.
They carefully selected a partner and an RPA and Machine Learning platform, and began work on their first automation, the FedEx shipment tracking process. This automation captured order information from FedEx and entered that information into their ERP system, delivering impressive results that led them to quickly selecting their next process for automation, Sales Order Invoicing.
Sales Order Invoicing required invoicing for four different entities within ALG and nine different invoice formats. This automation, like their first, was rolled out quickly and delivered impressive and immediate returns, streamlining the Accounts Receivable process.
The next two projects focused on AP Invoicing, their highest volume business process and also the most complex. The first AP project gave visibility and the ability to update all invoices. The second AP project drilled down further by providing functionality regarding their “Agents”, the most time consuming and difficult part of their entire AP Invoice process.