Customer service benefits today from technology that enables lightning speed and responsiveness to your customer requests, needs and requirements. Meet the increasing demand for real time information for your products and services by applying technology and a human touch to automation.
Customer expectations are higher than ever, and customer acquisition and retention is key to your growth initiatives. Your automation journey can keep the customer front and center by taking advantage of the latest technology, functionality, and CX best practices.
Sales Order processing automation ensures accuracy, eliminating rework and customer frustration. Improved lead times are exactly what your customers want. Freeing up your service reps time is enables them to interact with the customers more.
Customer portals sometimes require daily attention and high volume data entry. RPA technology is well suited for logging into these portals, downloading sales data and then updating ERP systems with this information.
Chatbots, also known as Virtual Assistants, are helping organizations today respond in a real time fashion to basic requests and questions from your clients or prospects. These chatbots can also hand off to your service reps for when necessary.