Growth & Adoption Rate

AI & Automation is not coming, it’s already here. Adoption rate and demand are increasing year over year as businesses attempt to create or maintain their competitive edge.

AI & Automation growth

RPA

78% of companies surveyed have already implemented RPA or are in the process of doing so.

- Deloitte

Around 80% of finance leaders have implemented or are planning to implement RPA.

- Gartner

IDP

75% of all organizations surveyed prioritize IDP as a key technology for their digital transformation initiatives in 2023.
The IDP market is expected to grow at a CAGR of 28.9% between 2023 and 2030.

- Fortune Business Insights

Generative AI

One-third of surveyed organizations are already using generative AI in at least one function. Additionally, 40% of companies with AI adoption plan to invest more in AI overall due to generative AI's potential.

- McKinsey, “The state of AI in 2023”

AI & Automation going forward

The Future of Work

AI & Automation going forward

The Future of Work

AI & Automation by company size and use case

AI & Automation by company size

Larger enterprises were early adopters of RPA, IDP, and generative AI, the trend is shifting towards greater adoption across all company sizes due to increased affordability, accessibility, and awareness of these technologies.

Larger enterprises have more resources to experiment with generative AI, but smaller companies are also showing interest as the technology becomes more accessible through cloud-based platforms and APIs.

AI & Automation by Use Case

Invoice processing - 70% of organizations use automation for invoice processing, reducing processing time by up to 90% and lowering operational costs by 30%.

Customer service - 60% of companies have automated customer service queries and ticket management.

Supply Chain Management - 70% of organizations in the supply chain sector are investing in automation technologies, with many focusing on robotic process automation (RPA) and machine learning solutions. (Deloitte, 2023)

Customer support & Content creation – Generative AI is rapidly gaining traction across creative and technical domains, with adoption rates generally ranging from 45% to 65%.