This process typically involves identifying the payment, matching it to the correct invoice, and updating the AR system accordingly.
Provide corporate governance, helping clients manage responsibilitie of running a corporam responsibilities financial field.
Provide corporate governance, helping clients manage responsibilitie of running a corporam responsibilities financial field.
Provide corporate governance, helping clients manage responsibilitie of running a corporam responsibilities financial field.
Provide corporate governance, helping clients manage responsibilitie of running a corporam responsibilities financial field.
Our billing requirements and regulations were becoming increasingly more complex, especially for our three biggest customers, and volume was increasing.
We looked to eAlliance to help us with automation to address this increasing complexity and demand, rather than onboarding a new employee.
Our billing is now seamless with very few errors, and our customer relationship with our three main accounts has improved.
An industry leading engineering firm in the railroad industry were experiencing difficulty with billing their three largest customers. Billing information had to be entered into each of these customer’s portals, which had validation errors and would constantly kick the user out without saving any data entered properly. These errors then required their client’s help desk to spend substantial time with them trying to resolve these issues.
Along with this, demand increased as the business was growing.
Robotic Process Automation (RPA) helped them meet this challenge with an automation on the front end to validate all data, and then having the software robot log into the the customer portal and enter the data, and then into their IFS system.
With this solution, kickout was reduced to a minimum, their three customers acknowledged that less help was needed from their end which improved the relationship, and demand was met without having to hire another AR resource.
“We automated location tracking for the majority of our shipments. We automated AP invoicing for over 7,500 shipments per month, along with automating AR invoicing.
With the help of eAlliance, we combined RPA and Machine Learning to accomplish this and more, saving us over 130 hours weekly.”
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